Postman Guide
Go to Postman v1
  • 🥳About Postman v1 (Postman Legacy)
  • Campaign Guide - General
    • 🚀How to send a campaign?
      • ☝️Before You Start
        • Demo Mode
  • Campaign Guide - Email
    • 📧Email Campaigns - Basics
      • How do I send an email campaign?
      • Scheduled Sending
      • Bounced Emails and Halted Campaigns
      • Email Statistics
      • Formatting your Message Template
      • Variable Fields
      • Unique URL Link per Recipient
      • Pasting Content from Microsoft Word
      • Manage your Unsubscriptions
      • Understanding Unsubscriptions
    • 🔐Sending Password-Protected Emails
      • Tutorial
      • Template Editor
  • Campaign Guide - SMS
    • 📲SMS Campaigns - Basics
      • Before Starting Out
      • Summary of Costs
    • 🪜SMS Onboarding Overview
      • Step 1: Sender ID Registration
      • Step 2: Sign up for a Twilio account
      • Step 3: Set up your Twilio account
      • Step 4: Configure Your Twilio Account
        • What if I need to buy a phone number?
      • Step 5: Send a Test Message on Twilio
      • Step 6: Fill in your Twilio credentials in Postman!
        • How do I send a campaign with my saved SMS credentials?
    • 🤔What else do I need to know about sending SMSes?
      • More about Sender ID registration
      • Can I see the send status of my campaign?
      • How can I configure my SMS send rate?
      • Sending an SMS to a Foreign Number
      • SMS Best Practices
      • Useful Twilio Links
  • Campaign Guide - Telegram
    • 🤖Telegram Campaigns - Basics
      • How do I set up Telegram to send my campaigns?
      • Add Telegram Bot Token in Postman
      • Instructions for Recipient Onboarding
      • Use the Bot in the Campaign
      • Telegram Formatting
      • Telegram Bot Statistics
  • Email API Guide
    • 📖Overview
      • IM8 Policies
      • Connecting your Intranet Application
      • API Response Formats
    • 🗝️Email API Key Management
      • Bearer Authentication
      • Generate your email API Key
      • Rotate your email API Key
    • 📨Programmatic Email API
      • Getting Started
      • Comparison with AMR
      • SG-Mail Whitelisting
      • Custom From Address
      • Tracking Email Status
      • Send Email API
        • From Name and From Address
        • CC and BCC
        • Recipient Blacklist
        • Email Tagging and Classification
        • Email Body
          • Embedding Images
            • Linked Images
            • Content-ID Images
        • Attachments
        • Rate Limit
      • Get Email by ID API
      • List Emails API
    • 📨Programmatic GovSG WhatsApp API
      • Getting Started
      • Tracking Message Status
      • Get Available Templates API
      • Send Message API
      • Get Message by ID API
      • List Messages API
    • 🎓Frequently Asked Questions
  • FAQ
    • 📶Service Status
    • For Recipients
      • Check Email Authenticity
    • For Senders
      • Messaging Channel Comparison
      • Cost Breakdown
  • Legal
    • Terms & Conditions
    • Privacy Policy
  • Contact Us
  • GitHub
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Last updated 7 months ago

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Found a Bug?

Please read through the following before you report a bug.

  1. Found a bug? Check if the bug is known. Someone else might have caught the same bug as you. Please check whether or not the bug you are experiencing is documented in our .

  2. Report it immediately. Reporting a bug is like reporting news. Timeliness matters! Report it while it is fresh in your head.

  3. Reproduce the bug more than one time before you report it. Bugs should be reproducible. Go through the same steps to see if the same bug occurred. If your bug is not reproducible, you can still file a bug report but be sure to mention its sporadic nature.

  4. Detailed summary. Identify exactly what the problem is. It helps us greatly if you can tell us exactly what is wrong and how to reproduce the bug. Let us know which browser you used. Copy and paste the entire error message (if any) in your report.

  5. Screenshots, videos, log files. This is how our internal team communicates when there is a bug. A screenshot is worth a thousand words!

  6. Write down your campaign ID. The campaign ID can be found at the end of your url, after https://postman.gov.sg/campaigns/. In this example, the campaign ID is 3871. Please quote this number when you contact us.

Contact Us

For all other queries regarding Legacy Postman (emails) please submit the following form and we will get back to you within 5 business days.

If you would need help with troubleshooting, please include your campaign ID. The campaign ID can be found at the end of your url, after https://postman.gov.sg/campaigns/. In this example, the campaign number is 3871.

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Legacy Postman Contact Us Form
Legacy Postman Contact Us form
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Campaign ID is 3871 for this campaign