🚀How to send a campaign?

This page will teach you how to use Postman.

Choose the channel that fits your purpose.

Once you are logged in, click on Create new campaign button, and you will be prompted with the following screen to choose your channel and fill in a campaign name.

Postman is a multi-channel messaging service that allows you to send messages through 2 channels:

• Email

• SMS

However, do not that each channel has its own setup so do navigate to the specific section to find out more.

Campaign name is simply for your own record purposes, it does not appear in the email you send to the public.

*Postman no longer supports the addition of new Telegram credentials as of 12-09-2023

Once you've chosen your channel, please follow the following steps:

Step 1: Create a message template

Postman allows you to control how much each message is personalised. Message templates can be used in a few ways:

Message Template	Use Cases
No {{ }}	Generic message for everyone
Mostly standardised content with a few keywords like {{name}} {{item}} for fields that are relevant	Appointment reminder
{{keyword}}	Unique message for everyone.

Postman has implemented a universal footer for all email campaigns in order to comply with Singapore's Spam Control Act and align with international bulk email practices (CAN-SPAM Act or EU’s ePrivacy Directive). Please go to our unsubscribe page to learn more about this feature.

Step 2: Set up a contact list in CSV format

Most of our users have an internal database that includes all of their contacts. You can export the contact list in a CSV file. If you are not sure what to include in your CSV file, you can Download a sample .csv file in the step for uploading the recipient list in CSV format.

Note the following points to ensure that the details in your CSV file are correctly displayed in your email:

• Make sure there is a field called recipient that will contain the phone number or email address.

• Make sure the headers are in lowercase.

• Your email should be formatted like [e-mail].

• Phone number should be formatted like 88888888 with no space, no dash, and no +65.

Take note to remove recipients who previously requested to unsubscribe from your communications.

Step 3: Send your campaign

You can test the message by sending it to yourself. When you are satisfied with it, go ahead and send your campaign.

Remove Duplicates in Excel

Postman does not remove duplicates for recipients in view of some use cases that require sending unique messages to the same individual multiple times. Scroll down to the Remove Duplicates in Excel section to find out how to remove duplicates in excel**.**

Select your data > go to Data > Remove duplicates > select all columns > click OK.

For comprehensive instruction on duplicate removal, please go to Microsoft Excel Support Page.