# Can I see the send status of my campaign?

The campaign dashboard shows you all the campaigns that you have sent in the past.

<figure><img src="https://4126954886-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MAQH3DF49Lq0AJudrbF%2Fuploads%2Fgit-blob-f4269929fad2f73204a5e3d75d0784ce60592db3%2FScreenshot%202022-11-15%20at%203.30.53%20PM.png?alt=media" alt=""><figcaption><p>All campaigns</p></figcaption></figure>

You can click into your campaign to see the breakdown of the summary stats.

You can also download the campaign delivery report, which gives you a more detailed view on the status of each recipient number.

{% hint style="info" %}
It is important to note for this that the status reflected here is what Postman receives from [Twilio](https://support.twilio.com/hc/en-us/articles/223134347-What-are-the-Possible-SMS-and-MMS-Message-Statuses-and-What-do-They-Mean-). There might be instances where the status reflects "SENT" but a recipient may not have received the message. This could be because the telco has not successfully delivered the message to the recipient. If the recipient has received the message, the status should reflect "DELIVERED".

If you are facing such a situation, you can find out more about the status of a particular message by logging into your Twilio messaging dashboard. Twilio explains the error codes [here](https://www.twilio.com/docs/api/errors).
{% endhint %}

<figure><img src="https://4126954886-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MAQH3DF49Lq0AJudrbF%2Fuploads%2Fgit-blob-299993ab295d5e490d7c7a9f50356a213dbab69c%2FScreenshot%202022-11-15%20at%203.40.47%20PM.png?alt=media" alt="" width="563"><figcaption><p>Per-campaign delivery statistics</p></figcaption></figure>

## Types of Status for SMS

SMS campaigns would generate two types of status:

{% hint style="info" %}

1. **SENT**: Your SMS was successfully delivered to the recipient.
2. **ERROR**: The mobile number was not valid. See error code descriptions for more details.
   {% endhint %}

Unlike emails, you generally would not have any **INVALID** status. To see the entire list of SMS errors, you need to click on the `Export` button on the campaign landing page.

### Twilio Sending Status

| [**Queue**](https://support.twilio.com/hc/en-us/articles/223134347-What-are-the-Possible-SMS-and-MMS-Message-Statuses-and-What-do-They-Mean-)   | <p>Twilio has received your request to create the message. All new messages sent from a specific Twilio phone number are created with a status of queued.</p><p><strong>Action</strong>: Wait</p><p>\*If the message has been stuck in the <strong>queue</strong> state for > 2 hours, please email <postman@open.gov.sg> for additional assistance.</p> |
| ----------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [**Sending**](https://support.twilio.com/hc/en-us/articles/223134347-What-are-the-Possible-SMS-and-MMS-Message-Statuses-and-What-do-They-Mean-) | <p>Twilio is in the process of sending the message. This status is usually only present for a very short time.</p><p><strong>Action</strong>: Wait</p>                                                                                                                                                                                                   |
| [**Sent**](https://support.twilio.com/hc/en-us/articles/223134347-What-are-the-Possible-SMS-and-MMS-Message-Statuses-and-What-do-They-Mean-)    | <p>Twilio has received a confirmation from our Super Network partner advising they have accepted the message.</p><p><strong>Action:</strong> Nothing, the SMS has been sent.</p>                                                                                                                                                                         |

### Error Codes Interpretation in Postman

| Error Codes                                                      | Description & Follow-up Action                                                                                                                                                          |
| ---------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Invalid phone numbers**                                        | <p>Invalid phone number in the recipient column. No real human is using these mobile numbers.</p><p><strong>Action</strong>: Please remove these mobile numbers from your database.</p> |
| [**Twilio error codes**](https://www.twilio.com/docs/api/errors) | <p>SMS encountered Twilio error codes of xxx.</p><p><strong>Action</strong>: Please visit <a href="https://www.twilio.com/docs/api/errors">Twilio's error codes</a> for more info.</p>  |